Shipping & Delivery

Luxyvibe
Selling Countries : United Kingdom
Email: info@luxyvibe.com
Phone: +33 6 35 32 02 07
Address: 10 Rue de Penthièvre, 75008 ,Île-de-France,Paris, France

Luxyvibe Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy:

SHIPPING RANGE

  • Countries: We currently ship within the United Kingdom.
  • Future Expansion: Expansion to additional regions is being considered.

SHIPPING COSTS

  • Within the United Kingdom : Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 22:00 GMT (London local time).
  • Weekend Orders: Orders placed on weekends or holidays are processed the next business day.

TRANSIT TIME

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation disruptions.
  • Total Delivery Time: Your order will typically arrive within 6-9 business days from the purchase date.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via Royal Mail.
  • Insured Shipments: All shipments are insured. In case of loss or damage during transit, please contact our customer service.
  • Eco-Friendly Packaging: We use sustainable packaging materials to minimize our environmental impact.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you’ll receive an email containing tracking details, including the courier name and your tracking number.
  • Track Your Order: Easily track your order status via our tracking portal.
  • Questions: Our support team is always ready to help with tracking inquiries via our contact page.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@luxyvibe.com.
  • Resolution: We'll promptly resolve the issue by sending a replacement item or offering a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30 days of the delivery date.
  • Conditions for Returns: Items must be unused, undamaged, and returned in original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the customer's responsibility unless the item is defective or incorrect. In such cases, Luxyvibe covers return shipping costs.
  • Refunds: Refunds are processed within 14 days after receiving the returned items, refunded to the original payment method.

RESTOCKING FEE

  • No Restocking Fee: Luxyvibe does not charge a restocking fee for returns.

RETURN DELIVERY COSTS

  • For Defective Products: No cost to the customer. Applies if the product is incorrect, damaged during delivery, or defective.
  • For Customer Remorse: Return shipping costs will be the customer's responsibility. Applies when the customer ordered the wrong item, changed their mind, or no longer wants the item.

Company Information:

Website Name: Luxyvibe
Address: 10 Rue de Penthièvre, 75008 ,Île-de-France,Paris, France
E-Mail: info@luxyvibe.com
Contact Form: Click Here
Phone: +33 6 35 32 02 07
Customer Service: Monday to Friday between 9:00 AM to 5:00 PM (GMT).