Frequently Asked Questions (FAQ)
1. Where is my package?
After placing your order, it typically takes 1-2 business days (Mon-Fri) to process your order and 5 -7 business days (Mon-Fri) for delivery.
If these timeframes have passed and you have not received your package, please contact our customer service team.
2. Where can I find my Track & Trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email.
Be sure to check your spam folder, as our emails can sometimes end up there.
Please note that it may take some time before the Track & Trace link becomes active.
3. How can I track the progress of my order?
You can track the progress of your order using the Track & Trace number sent to your email.
Enter the Track & Trace code on our "Track Your Order" page to view the delivery status.
4. I’m not satisfied with my package. What can I do?
Please refer to our Policy refund for information on how to return your package.
5. How can I contact customer service?
If you haven’t found an answer to your question, feel free to reach out to us at info@luxyvibe.com.
6. Do you offer any warranties or guarantees on your products ?
Yes, we provide a 30 day warranty on all purchases. For more information, please refer to our Policy refund
Our customer service is available:
- Monday - Friday: 09:00 AM - 18:00 GMT
We reply within 48 Hours
